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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of JOSE BETANCES


July 13, 2024

1  out of  5 rating by JOSE BETANCES
"Excellent salesmanship; poor customer service. They will take your payment in seconds, but when it comes to refunds, sit down and wait. Nine months since I canceled my home owners and they keep sending the refund check to the “wrong” address."
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Betty Thompson

July 10, 2024

5  out of  5 rating by Betty Thompson
"I'm honored to be apart of this magnificent State Farm Team. They are truly the best group in the insurance business. The custom service is absolutely amazing. David Cook and David Carlisle just to name a few treat the customer as if they are family members. They go out of their way to make sure that you get what you request and inform you of the best decision for your coverage. They even follow up with you after they have taken care of you. Got to love this team. I wish there were more stars to give the company. All I can say is "SIMPLY AMAZING" Betty Thompson"
Profile photo of Ben


July 4, 2024

5  out of  5 rating by Ben
"I always receive excellent service from them, no matter what needs I might have. David has helped me multiple times to modify a policy or add new coverage. He is always spot on!!"
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Maddison Rios

July 3, 2024

5  out of  5 rating by Maddison Rios
"Everyone here at Fabiola's office is amazing! I personally have worked more with both of the Davids there and they have always been helpful, friendly, and a pleasure to work with. Highly recommend this agency! Not only is the coverage great (I just had to file a homeowner's and auto claim due to weather loss) but the customer service is phenomenal!"
Profile photo of MICHELLE CONWELL


July 3, 2024

5  out of  5 rating by MICHELLE CONWELL
"Fabiola Sears, David Cook, David Carlisle, & Sri Muppuru are amazing State Farm agents. They all are very knowledgeable, patient, and kind and took a lot of time with me to understand all my policies with them. Their customer service goes above & beyond and is much appreciated. That is why I have been with State Farm for 20+ years!"
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Jose Patrizzi

July 1, 2024

5  out of  5 rating by Jose Patrizzi
"Exceptional customer service in terms of caring for your needs, offering detailed explanation and opportunities to save while having the best coverage. David Cook was fantastic in handling all my questions and providing detailed information of how State Farm can work best for me. Without hesitation I would recommend Fabiola Sears and her team!!! THANK YOU!!!"
Profile photo of CICI NGUYEN


June 29, 2024

5  out of  5 rating by CICI NGUYEN
"I wanted to take a moment to thank you Jerry Harvey for your outstanding service. Your thorough explanations and professional demeanor made the entire process smooth and stress-free. I really appreciate your hard work in finding the best coverage for me. Thanks to you, I feel much more secure and confident in my insurance plan. Keep up the great work!"
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Stephanie Harris

May 9, 2024

1  out of  5 rating by Stephanie Harris
"I have been with this stare farm for almost 2 years. I found a better rate and State Farm couldn’t match it. I asked to cancel at which time David Carlisle in which he stated “send Declarations for your new policy and to set up a cancellation meeting with myself”. I emailed and called to cancel. Got him on the phone and was physically speaking to him. He still refused to cancel and said i needed to make an appointment with him and this is Thursday but he can’t talk to me until Monday but yet i was on the phone with him. I told him by law it’s my right to cancel. He still refused to cancel my policy. I am now calling the 1800 number to lodge a complaint and get my policy canceled. I asked to speak to the owner Fabiola and he said I’d have to make an appointment with her and it may not be until Monday as well. This is not how you treat customers."
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The Valdez Salon

May 2, 2024

5  out of  5 rating by The Valdez Salon
"Jerry helped my husband and I create the perfect insurance policy for our new business. He made sure we understood everything before signing it. The Fabiola Sears agency is very welcoming too!"
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Braden Bohannan

April 5, 2024

5  out of  5 rating by Braden Bohannan
"The staff at this location are great people! The customer service was great and Jerry made the whole process very smooth. They also take the time to go over everything. Highly recommend!!!"
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Hoa Vuong

March 25, 2024

5  out of  5 rating by Hoa Vuong
"Jerry Harvey provided some of the best customer service I've ever received! We had a nice conversation in addition to the assistance he provided with obtaining auto + homeowners insurance. Very very much recommended!"
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Monica Anderson

March 15, 2024

5  out of  5 rating by Monica Anderson
"Jerry was great with handling our auto and renters policy needs. Cannot recommend this office enough."
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Chitra Thiagarajan

February 24, 2024

5  out of  5 rating by Chitra Thiagarajan
"Thank you Jerry Harvey for providing a very quick response and helping out with a time sensitive coverage need!"
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Sourabh Bansal

February 16, 2024

5  out of  5 rating by Sourabh Bansal
"Jerry was patient and knowledgeable about homeowner insurance and answered my numerous questions with detailed answers. I was not pressured into purchasing the insurance. Thus, I felt comfortable signing up for insurance with them"
Profile photo of Praveen Reddy

Praveen Reddy

December 19, 2023

1  out of  5 rating by Praveen Reddy
"Such a worst auto insurance services..I have cancelled my policy four months ago and still did not receive my refund yet"
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Rachael Candillo

December 18, 2023

5  out of  5 rating by Rachael Candillo
"I have had a great experience working with Fabiola's office. Great service and prompt responses. I had to sign up for new auto, renters, and life insurance. Great discount pricing for doing all three."
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Adam N (centralcalinvestor)

November 22, 2023

5  out of  5 rating by Adam N (centralcalinvestor)
"Jerry is an outstanding insurance agent! His assistance was invaluable, and working with him was a pleasure. He demonstrated exceptional knowledge, guiding me seamlessly through the complexities of insurance. Jerry's professionalism, responsiveness, and friendly demeanor set him apart. I highly recommend him for anyone seeking a reliable and personable insurance agent."
Profile photo of Anne Gathenji

Anne Gathenji

November 3, 2023

5  out of  5 rating by Anne Gathenji
"Jerry was very helpful and professional. He answered all my questions and offered all the discounts that saved us money. Jerry went above and beyond, he called our previous agent to facilitate the cancellation of that policy. Great customer service and follow-up too. I look forward to doing more business with this agency. Thank you!"
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Jessica Jing

November 2, 2023

5  out of  5 rating by Jessica Jing
"Great service, nice discount"
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Carolina D'Annunzio

September 28, 2023

5  out of  5 rating by Carolina D'Annunzio
"Jerry helped me transfer my insurance from another company. He was very knowledgeable and professional and saved our family a ton of money. I am very grateful for his hard work!"
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Gustavo Oliveira

September 22, 2023

5  out of  5 rating by Gustavo Oliveira
"Jerry Harvey was extremely professional and helpful taking care of my new auto policy. Great communication and very policy set up in a few minutes."
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G evans

September 15, 2023

5  out of  5 rating by G evans
"Jerry was Very helpful in everyway he explained in details The best policy for my home, to fit my concerns as well as my Budget and he got it done .....thanks Jerry"
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Jennifer Nargesian

August 18, 2023

5  out of  5 rating by Jennifer Nargesian
"Jerry is professional, friendly and it was a pleasure to do business with him!"
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Kevin Anderson

August 12, 2023

5  out of  5 rating by Kevin Anderson
"I've been unhappy with Allstate increasing my rates over the last year so I called Fabiola Sears' State Farm office in Frisco to get a quote. I spoke to David Carlisle who was very professional and efficient in gathering information for our two cars and four drivers (two under the age of 25). It took less than 30 minutes whereas other insurance offices I've called for quotes took an hour. The quote David provided came in under budget AND the coverage was much better than other insurance companies. I highly recommend this office!"
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Leavitt Glenda

July 31, 2023

5  out of  5 rating by Leavitt Glenda
"Jerry was very pleasant and extremely helpful. He didn’t make me feel like he was just all business and trying to sell a policy. He listened to what I needed in a manner that I didn’t feel rushed. I was pleased with our phone conversation."